How We Process Orders
At Pure Botanical LLC, we want you to know exactly what happens from the moment you click "buy" to the moment your floor protectors arrive at your door. Our logistics are managed by Pure Botanical LLC to ensure a seamless experience.
1. Order Placed
Once your order is placed, you will receive an automatic confirmation email. Please double-check your shipping address and product selection. If you notice an error, contact us immediately at mackie.jc@mypurebotanical.com so we can correct it before processing begins.
2. Order Processing (1–2 Business Days)
During this stage, our team at the Pure Botanical LLC verifies your order details and prepares your items for shipment. We confirm specifications and perform a quality check. Most orders complete this stage within 1–2 business days (Monday to Friday).
3. Shipped (3–5 Working Days)
Once processed, your order is carefully packaged and dispatched via USPS, DHL Express, UPS and FedEx. You will receive a tracking number via email as soon as the parcel leaves our facility. You should expect your delivery within 3–5 working days after shipment.
4. Delivered
Your package is delivered directly to your address. Please inspect your order upon arrival. If there are any issues, contact our support team within a reasonable time. We are committed to ensuring your floor protectors arrive safely and meet your expectations.
Questions about your order?
Email: mackie.jc@mypurebotanical.com
Phone: +14197991188
Support Hours: Monday to Friday: 08:00 AM to 5:00 PM